Coffee, Code & Customer Success
Notes from a Customer Education Enthusiast in the SaaS World - in English & German
Hi there! I'm the bridge between complex SaaS products and the "oh, that makes sense!" moment users crave.
After years of writing B2B copy, I've found my sweet spot in customer education—creating resources that actually help people succeed with your product.
I believe customer success is what happens when education is done right. When I'm not obsessing over how to make technical concepts crystal clear, you'll find me chatting to my colleagues over a cup of coffee.
Previous Clients
MIRACL- the login you love.
VERIOM- Making software safer and more reliable for everyone.
Curran Coaching- Executive Communication and Presentation Coaching.
Vinokilo- Europe's largest pop-up event for high-quality vintage.
Hello, I'm Melody.
I've helped everyone from hungry entrepreneurs to 7-figure brands to boost business with SEO copywriting and a clear content marketing strategy.
Over the years, I’ve built a reputation as a creative copywriter and content strategist.
Today, I channel that expertise into my role as a Customer Education Specialist. I love to I empower customers with the tools and knowledge they need to succeed.
Explore my portfolio to see some of my past freelance projects and the journey that brought me here.
Let’s connect if you’re passionate about content, education, or creating great customer experiences!
Certified freelance Copywriter and Content Strategist
Trained by Copyhackers.com
Member of Pro Copywriters
Trained in the AWAI Method™
Testimonials
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![Susie Ashfield]()
"The project has been completed and it all looks and sounds so slick, and my clients and customers have commented on the quality of her writing. I cannot recommend her highly enough. "
Susie Ashfield, Speech & Presentation Coach
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![Tom Gray]()
“Melody is fantastic at what she does. It's rare to work with someone who has the knack for helping individuals communicate their brand in such a clear way. Her focus is on helping you to achieve the goals you've set.”
Tom Gray, Ex Glide and CEO of Titus Xavier University
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![Nuria Manuel, CEO of Veriom]()
“Melody's service was brilliant. It was exactly how she had mentioned it was going to be, which was a breath of fresh air. I really do appreciate all of the work that she's done, and all the support that she provided in getting us to where we are now.”
Nuria Manuel, CEO of Veriom
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![Jennifer Hulley, photographer]()
“Melody is the key to communicating with clarity, purpose and personality! Her talent is her attention to detail and being able to capture the personality of the brand she is representing. I have never been happier with the format and content of my professional website!”
Jennifer Hulley, CEO at Hulley Photography
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![Smiling woman with dark hair and black top.]()
“I cannot recommend Melody enough. I had fantastic results (both in terms of increased reach and lead generation). She really listens to my needs, is super reliable and delivers high-quality results.”
Sophie Thorne, Business Strategist to 6,7 and 8-figure companies
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![Jaz Marfo, Career Coach for high achievers]()
“I decided to work with Melody when I realised I was struggling to find the time to write at the standard and quality needed. Melody perfectly captured all the things I threw at her. I would (and have) highly recommend Melody to others and look forward to our continued work together.”
Jaz Marfo, Career Coach for high achievers
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![Olga Valadon, Coach]()
“Melody was my sounding board when I started creating content. She listened, clearly understood my objectives, and gave me lots of guidance and advice to achieve them. More importantly, she instilled confidence in me to share my stories. I highly recommend her services.”
Olga Valadon, Team Coach
My Blog, The Customer Education Hub:
Strategies for SaaS Success, Adoption & Retention
